Policies and Regulations

These terms and conditions apply to online transactions made with the University of South Wales for the purchase of print credit.


Delivery

  • Crediting of your print account will normally happen within a maximum period of one hour of being notified that payment has been authorised by your debit or credit card provider.
  • Liability cannot be accepted for the payment not being credited to your print account due to incorrect details being supplied by you.
  • Non delivery of print credit should be notified to the USW Print and Design Services situated on Central Avenue on the Treforest campus in L001, printcreditquery@southwales.ac.uk within 24 hours of the completed transaction.

Refunds

  • USW Print Credit refunds will be made online only to the credit/ debit card used to purchase the print credit. Refund will be made within 5 working days of the request. The University will accept no liability for the late issue of refunds.
  • Only electronically purchased print credits can be refunded. No refunds will be made for credits purchased from the cash kiosks within the libraries and IT suites.
  • No refunds will be made for credit balances purchased electronically of values less than £5.00.
  • On request of a refund, the University reserves the right to debit the full amount of the refund from the student’s print account prior to the refund being issued to the student’s debit/credit card.
  • Refunds will only be made for values up to the last purchase transaction appearing on the student’s print account. If the student’s print account remains in credit after the initial refund, the student can repeat the refund request process until their account balance is cleared.
  • Cancellation of print credit purchases must be made within 7 days of the completion of the credit purchased to be eligible for full refund. The student will incur no obligation or liability to the University. However, cancellation will not be made if print credits have already been used. If a cancellation refund is required the student must email printcreditrefunds@southwales.ac.uk.

Cancellations

  • You may cancel your purchase within 7 working days from the completion of your purchase without incurring any obligation or liability to the University. However, you may not cancel your purchase once you have started to use it. If a cancellation is required then the refund policy must be followed.

Payment

  • The University’s print credit on-line purchasing systems will inform you of the result of a payment transaction via a web page after entering your card details. If successful an e-mail based receipt will also be sent to the email address you provided. It is your responsibility to ensure that the email address provided is accurate. The University cannot accept liability if payment is refused or declined by your credit/debit card supplier for any reason.
  • If your card supplier refuses to make payment, the University is under no obligation to explain the reason why. In such circumstances you should contact your credit/debit card supplier.
  • If your card supplier refuses to make payment, you will be given the opportunity to try another card or you can cancel the transaction.
  • Cancelled transactions will not show up on your transaction history.

General

  • The University reserves the right to cancel the service in the case of any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting the University’s business or work which is beyond its reasonable control and which prevents or hinders the crediting of your print account.
  • All content including pictures, designs, logos, photographs, text written and other materials on the University’s website are owned, controlled or licensed to the University or its suppliers. They are protected by copyright, trademarks and other intellectual property rights. The bank’s website is similarly protected. Unauthorised use of this content is prohibited.
  • The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is not disclosed to any third party, unless there is a legal obligation for that disclosure.
  • The University shall not be liable for any failure by the student or any third party making payment to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the course of the Online Payment process.
  • To the fullest extent permitted at law, the University is providing this website, its contents and its online print payment facility on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site.
  • The University reserves the right to terminate the transaction in the case of the merchant payment gateway being unavailable. In this case the University would advise that no payment has been taken and the transaction should be carried out at a later date.
  • This is a contract between the Buyer and the University. When the Buyer visits this website or sends e-mails to the University, the Buyer is communicating with the University electronically. The University shall communicate with the Buyer by e-mail. For contractual purposes, the Buyer consents to receive communications from the University electronically and agrees that all agreements, notices, disclosures and other communications that the University provides to the Buyer electronically satisfies any legal requirement that such communications be in writing. This condition does not affect the Buyer’s statutory rights.
  • If any part of these terms is unenforceable, the enforceability of any other part of these conditions will not be affected.
  • The University reserves the right to vary these Terms and Conditions from time to time. If this happens, we will notify you by posting the new Terms and Conditions on the website. It is your responsibility to regularly review these before each purchase to ensure that you are aware of any changes. If you do not wish to be governed by the revised Terms and Conditions, you must not place any further purchases.
  • The contract will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the contract.

The University of South Wales (‘the University’) is committed to protecting the privacy of all users of this website. This policy applies to all University websites and how we govern and protect information that is obtained from those using this website.


By using and submitting information to this website you are consenting to the University collecting and holding information in accordance with this policy. The policy is subject to change and any future changes will be notified on this page.

What information is collected?

You do not have to register or provide any personal information when you visit the University of South Wales website to read or download information. Personal information will only be collected where you have knowingly provided personal details (name, address, email address, telephone number, etc.)

Certain types of information are automatically received whenever you view this website. Information that we automatically receive includes:

  •     Requested URL (Uniform Resource Locator)
  •     IP (Internet Protocol) address (this may or may not identify a specific computer)
  •     Domain name from which you access the internet
  •     Referring URL
  •     Software (browser/operating system) used to access the page
  •     Date and time pages were visited

Use of cookies by the University of South Wales

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Below is a description of the types of cookies the University of South Wales uses, including cookies from third party sites that we use to provide certain functionality on our web sites.

University of South Wales Session Cookies


The University of South Wales uses a number of web frameworks to create and provide web sites. Most, if not all, of these frameworks provide session cookies to the users computer. These cookies enable movement throughout most of our secured sites without having to repeatedly log into different systems.

Google Analytics


The University of South Wales uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our web sites and compiles reports for us on activity on our web sites.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the University of South Wales web sites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie

Cookies set by Third Party sites

To support the content of our web sites, we sometimes embed photos, video and textual content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. The University of South Wales does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Blackboard

Blackboard uses cookies for authentication/login purposes, and to tie the users requests together into a session as necessary for the web application’s functionality. They are purely functional cookies, no user identifying information is kept in our cookies at all. Thus none of that is stored on the users computer either.

It is inherent to the application that it tracks certain user activity for grading/auditing purposes. This is not done via cookies, but is tied to the authenticated user record.

User data submitted within courses is generally identifiable by user – as that is necessary for grading purposes. For some activities anonymous interaction may be possible at the discretion of the instructor.

Retention of such user-submitted data is governed by institutional policies for retention of academic records and is not controlled by Blackboard.

No user data from Blackboard Learn instances is ever centrally collected by Blackboard Inc., with the exception of centrally hosted services such as Blackboard Mobile and SafeAssign that need to store user information including contact information or a document submission history. This information is however not accessible to anyone else, and Blackboard does not share this data with third parties.

Third-party building blocks installed on the system may however link your Blackboard user account to third party servers that also hold user-identifying information. Blackboard does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Learning Objects

Learning objects utilise session cookies to remember session details, as well as a cookie supplied by the internal load balancer to bind a session to a particular node. A desktop view cookie is also set, if the client is a mobile device and switches to a desktop view. Further to these, other cookies are set to track the general logged in state for the purpose of identifying session timeouts, and also to set the referrer accurately to the parent site when a client clicks on a link from within a specific blog entry or wiki page.

eStream

eStream uses cookies in order to track session information, and also to track specific user properties, such as authentication, general settings and permissions.

How to change your cookie settings

You can go to this website to change your settings. Just choose the appropriate link to the browser that you use.

How we use your information

The information that you provide enables the University to analyse the information to deliver services that you have requested and so that we can manage and improve the services on the website. Using the logging data we analyse demographic and other statistical information about user behaviour to analyse the popularity and effectiveness of our site.

The University also uses services from Google and Gravatar on this website. For further information on their privacy policies please visit the Google and Gravatar websites.

The University will not (nor will it allow any third party to) use the statistical analytics tools to track or to collect personally identifiable information of visitors to this website. We will not sell, license or trade your personal information to others. We will not provide your personal information to direct marketing companies or other such organisations.

Personal information provided by you and any other information relating to you, will be held by the University and may be used for its own marketing purposes.

Security

The University employs security measures to protect your personal information from unauthorised use, access or disclosure.

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Disclosure of your information

Authorised personnel within the University will be able to access the information that you provide us. We may also disclose your information to other third parties such as service providers, agents and associated organisations who act for us for the purposes set out within this Policy. All such third parties are prohibited from using this information except for providing these services to the University.

The information you provide will be held on our computers in the UK. It may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy. We will always take steps to ensure that your information is used by third parties in accordance with the terms of this Privacy Policy.

Except as set out in this Policy, we will not otherwise share, sell or distribute any of the information you provide to us without your consent, unless required or permitted do so by law.
Links to external websites

This Privacy Policy only covers the University of South Wales website, this website may contain links to other websites that are outside of the University’s control and are not covered by this privacy policy.
Contact us

If you have any queries concerning this Privacy Policy or the handling and management of your personal information please contact:
Information Compliance Manager
Learning Resource Centre
University of South Wales
Pontypridd
CF37 1DL

Email: dataprotection@southwales.ac.uk

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