Using your email


Whilst you study at USW you will have a student email address in the format [email protected]

Your username is an 8-digit number you can find on your student ID card.

You need to activate your account before you can access any online services.


Whilst you work at USW you will have a staff email address which is usually in the format [email protected]

If your name is the same as another member of staff, you may have a number in your email for example firstname.lastname5


Your email is an Office365 account giving you access to services such as Teams for collaboration and the Windows office suite.

Setting up Outlook on your device.

We recommend using Microsoft Outlook to access your emails directly, to provide you with access to the best features for your email account whilst ensuring you have the very best protection for your accounts.

Users of University managed equipment should find that Outlook is already installed on their device. For home desktop/laptop users, the Microsoft Office app, along with the rest of the Office 365 suite of applications, can be downloaded by logging into with your university account.

Once you have configured Outlook on your device, following the guides below. Please remember to delete any previous configurations and applications that you may have used to access your accounts to keep your accounts as secure as possible.

Mobile users can download Microsoft Outlook from the Google Play or App Stores using the links below:
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Open the Outlook application on your PC, Laptop or Mac computer.

Enter your email address, when prompted, to begin signing in to your account:

Then, enter your password


followed by the verification code sent to your mobile or generated by your mobile app.

Next, click OK to allow Outlook to make sure that your device is able to access your account securely.

Windows users may next be informed that Outlook will use Windows Hello user recognition services to help secure your account.
Click OK if prompted to do so, to proceed.

and that's it, you're done.  Click Done to complete the set up process, and proceed to your account.

Open the Outlook app on your device.

If you haven't used Outlook on your device before, you will be prompted to add or create an account - click "Add account" to continue.

(If you have previously used Outlook on your device, you will need to click on the add account icon in the top left of the screen to add a new account)


Outlook will then check to see which accounts you currently have set up on your device. Click Continue, to go on to the next step.

Next, enter your University email address and click next.

Then enter your account password

and verification code

Outlook will next need to check the security settings on your device, in order to ensure that it is safe for you to access your account using this device.
Click "Activate" when prompted, to allow Outlook to complete this check.
If you do not already have a password or PIN set up on your device, you will next be prompted to set one up.
Select the option that is most convenient for you, and follow the onscreen prompts to set your password or PIN.


Once secure, Outlook will ask you how you want to receive notifications from the app. Whilst we would recommend selecting Hide Sensitive Content, select the option that best suits you.

And that's it.  You can now choose to add a further email account, or click Maybe Later to go directly to your mailbox.

Open the Outlook app on your device.

Outlook will first scan your device to determine if any accounts are already signed in that it can use. If your University account is listed, select it, otherwise, click Add Accounts to proceed.

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Next, enter your University email address and click next.

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Then enter your account password when prompted, followed by your verification code:
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Once you have logged in, you will need to restart Outlook to enable it to secure your accounts on this device:
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Once Outlook has restarted, it will ask if you wish to enable Face ID in order to further secure your accounts. 
Select your preferred option in order to continue.
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Next, Outlook will ask you how you want to receive notifications from the app,  select the option that best suits you.
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And that's it.  You should now have access to your mailbox.