Add a phone number/alternative email so you can reset a forgotten password 24 hours a day without having to contact the Support Help Desk
To use this service you first need to add a mobile phone number or personal email address, or both, to Microsoft's password reset service.
If you forget your password in future, you can click the Can’t access your account? link on the sign-in page to reset your password. This will send a code either by text message or email for you to confirm your identity and create a new password.
Setup can be completed on any device but our recommended method for MFA is the Microsoft Authentication App or Google Authenticator App, which can be found in your mobile app store.
Your phone number and email is held by Microsoft only to allow for password resets. It will not be used either by Microsoft or the University for any other purpose.
There will be no charge for receiving text codes or if you are using the App connected to WIFI, however, the App may use a small amount of your mobile data if you are not connected to WIFI. If you want to avoid this please ensure your App setting is altered not to allow use of mobile data or when you are prompted to authenticate on your computer – select choose another option and select receive text message or enter verification code from the App.