Password requirements have recently been updated to help keep your account secure. 

Your password:

  • Must be between 12 to 30 characters long
  • Must contain upper and lowercase letters and at least one numeric character
  • Must NOT be a recent university account password

If you have recently changed your password at log in, and now you can't access some university systems, you might have accidentally created an invalid password. Staff unable to access iTrent should check the iTrent password requirements. Reset your password via SSAA and make sure you have met all the criteria. If you still face log in problems then contact the IT support team.

Dos and Don'ts

When using University computers, you are responsible for everything that happens while you are logged on. That means you should not leave a PC logged in while leaving the desk. It also means you have to choose secure passwords and change them regularly.

Here’s some good advice on the Dos and Don’ts of password selection.


  • Passwords should be 12 characters or more
  • Passwords should contain a mix of upper and lowercase characters, numerals and special characters such as punctuation marks
  • It is recommended that you use mnemonic phrases to help you remember your password. For example, “My mother’s maiden name is Zebedee, she is 91” produces “MmmniZ,si91” (Please Note: This particular password is barred on University systems)
  • Use of at least two numbers in a password is recommended
  • When you change your password it is recognised that this may be done in a hurry and lead to you choosing insecure passwords. It is suggested that using a mnemonic phrase with numbers enables you to alter one element e.g. the number, keeping the remainder of the password intact and making it simpler to remember. You should note that this method is slightly less secure than choosing a completely different mnemonic phrase.


  • Don’t choose a password of fewer than 12 characters
  • Don’t use words from a dictionary
  • Don’t use permutations of dictionary words and numbers
  • Don’t use names associated with your circumstances
  • Don’t ever write down your password
  • Don’t pick well-known phrases for your mnemonic