IT Account Access and Amendments

We have increased the security on your USW IT student account. This includes enabling Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA) providing extra protection for your IT account and personal data against phishing attempts and cyber threats. 

For continued access to your USW applications, appointments and accounts, you MUST complete a one-off set up procedure.

This one-off set up process will start automatically when you first log into your account or any Microsoft applications. 

This is critical and none of the other processes described here will be available until this registration process is complete. 

Click here to Activate Your Account

You will need to use your email address and temporary password provided in your enrolment email.

Email Address: [email protected]

Password: (This will be 15 characters if you have not set it before)

Multi-Factor Authentication (MFA) strengthens login security by requiring a second piece of information beyond your password. This is usually a temporary code sent to your device, which is then entered when you log in to confirm the person signing in is you. 

Most online bank, email and social media accounts now offer Multi-Factor Authorisation as added protection for your accounts and data security.  

The set-up procedure includes adding two of the following: your mobile number, personal email address or completing a set of security questions.

Setup can be completed on any device but our recommended method for MFA is the Microsoft Authentication App or Google Authenticator App, which can be found in your mobile app store.   

Your password:

  • Must be 12 characters long
  • Must contain upper and lowercase letters and at least one numeric character
  • Must NOT be a recent university account password

If you are experiencing log in problems contact the IT support team.

When using University systems and devices, you are responsible for everything that happens while you are logged on. That means you should not leave a PC logged in while leaving the desk. It also means you have to choose secure passwords and change them regularly.

Here’s some good advice on the Dos and Don’ts of password selection.


  • It is recommended that you use mnemonic phrases to help you remember your password. For example, “My mother’s maiden name is Zebedee she is 91” produces “MmmniZsi91” (Please Note: This valid example should not be used, it is just for reference.)
  • Use of at least two numbers in a password is recommended
  • When you change your password it is recognised that this may be done in a hurry and lead to you choosing insecure passwords. It is suggested that using a mnemonic phrase with numbers enables you to alter one element e.g. the number, keeping the remainder of the password intact and making it simpler to remember. You should note that this method is slightly less secure than choosing a completely different mnemonic phrase.


  • Don’t use words from a dictionary
  • Don’t use permutations of dictionary words and numbers
  • Don’t use names associated with your circumstances
  • Don’t ever write down your password
  • Don’t pick well-known phrases for your mnemonic

For guidance on If you have MFA setup and forgotten your password please recover your account by visiting our guide to Reset your password

Why are USW increasing security?   

Along with other universities, we have noticed an increased threat from phishing attempts and cyber-attacks. The introduction of MFA is part of an initiative to counter these issues and to help you protect access to your accounts and data.

I’ve changed my mobile device how do I set up MFA with my new device? 

Watch the video: Update your Multi-Factor Authentication (MFA)

Before disposing of your old phone, you will need to use it to authenticate access to your Microsoft security page (

I'm travelling overseas and have chosen to get my code by call or text. Is there anything I should know? 

Yes, we advise you to change your MFA set up and receive your code via the Microsoft Authenticator app, at least for the time period you're away. 

I have dyscalculia, so receiving a code isn't the best for me. Is there another option available? 

Yes. Follow our recommended MFA set up and use the Microsoft Authenticator app. Instead of selecting 'use verification code', choose 'receive notifications for verification'. That way all you have to do is tap 'approve' when the verification request comes through to your app, rather than type across a code. 

If you are experiencing problems accessing your University account, you may find the steps on our troubleshooting webpage assist you with logging back in.

If you have any queries about issues that are not listed here or on our status page, you can contact IT Support

Please read our Current IT Policies and Regulations