Flexible Remote Working Solutions for Staff

Changes have been made on this page to support remote working during COVID 19

To access internal corporate systems that cannot be accessed in any other way ie through the web. Colleagues would use the following technology to access software on desktops, personal drives and network drives. All staff set up to access these system and don't need to register.

You do not need these systems to to access email, USW provided software packages and student facing services like the VLE. Indeed, it is helpful if you do not use the VPN to access these services as this will maintain speed and access for those who need it.

The University provides Virtual Private Network (VPN) services to staff which enables them to connect securely to the University’s campus network.

There are currently two services available.

  • Standard VPN Access - For staff using their own device to connect to their office computer
  • Enhanced VPN Access - For staff using a USW Device and do not have a desktop computer.

Cisco AnyConnect

Both these systems require connection to our Virtual Personal Network (VPN) solution  Cisco AnyConnect Secure Mobility Client. This may be installed for you on your USW supplied machine but not on your own device. You may have to install it.

Staff should download the VPN Cisco AnyConnect Secure Mobility client via the VPN webpage our address is vpn.southwales.ac.uk you will need to enter this in the client interface.

You are required to login using your UNI username and password. You will be offered to download the appropriate VPN client application for your computer.

Documentation is available below, to help with the installation and use of the new client software.


For staff who work off campus on  University owned equipment and allows drive mapping to internal servers, has full Outlook connectivity, allows Internet browsing and provides updates for Microsoft patches and anti-virus.

This software makes your computer think it is on-campus. Depending on the speed of your home broadband, some activities may be slower than when you are physically on campus. You should only use this if you need access to services that are only accessible on Campus.  You may have to install our VPN

To Remote Desktop (RDP) to your office Windows PC from a personal device.

Initial steps for accessing your office PC.

You will need to make a note of your computer name which can be found by double clicking on the  shortcut on your desktop. 
Alternatively you can obtain this by simply right click My Computer and selecting properties.

Please place a service desk call if you don't have this.

Using the Remote Desktop tool.

If off campus you will first need to be running the VPN client. 

NOTE Should you experience any issues logging in to the Remote Desktop tools detailed below please retry adding the prefix uni\ to your username eg uni\jrhartley instead of just jrhartley.

To launch the Remote Desktop Application:

1. Select Start, the All Programs(Windows 7) or All Apps (Windows 10) 
2. Now select Accessories or Windows accessories and double click the Remote Desktop Connection application 
3. In the Window that opens type the computer name you wish to connect to. 
4. Now select Connect.
5. You will now be taken to your office pc and asked for your user ID and Password once more.

If using an iMac or MacBook you will need to use Microsoft Remote Desktop which can be downloaded from the App Store.

1. Launch Microsoft Remote Desktop from Go > Applications.
2. Click + New.
3. Type a Connection name (i.e. Work PC).
4. Type your full computer name into PC name field then close the dialog box.
5. Right click on the PC in the list and select Start. You will be prompted for username and password.

You can now use your office pc and all of its programs and applications remotely.

To exit the Remote Desktop connection

1. Select Start button and select Windows Security (this has the same function of pressing Alt, Ctrl and Delete if you were physically at the computer). 
2. A menu will open with such options as Lock WorkStation, Log Off and Shut Down. 

Instead simply “Sign out”


This is will ensure the pc is left powered on and allow IT support to update all machines with security patches.

If you have any queries or concerns, please do not hesitate to contact the service desk via https://www.southwales.ac.uk/customersupport or 01443 482882.

Logging into ACD.

Automated Call Distribution is a method of distributing and delivering volumes of inbound telephony calls and emails to a selected group of individuals. When there are more incoming calls than available agents then calls may be queued with comfort messages, messages regarding call progress and/or routing to voice messaging services. Its accessed from the following link, directly from inside our network and via VPN from outside.


To use the system you must be allocated to a group or groups. You will use your username (not your email) to log in and the initial password is 0000. You will need to create your own password when you first log in.

ACD Log In.png

Once logged in you will see the following screen, replace "desk" with the telephone number to which you want to receive calls. 

ACD Screen 1.png

This could be your extension, mobile or home number. Check that you log into the correct group. Click start when ready.

ACD 3.png

The following screen may open when logging in depending on your browser, click the web agent button in the top right to continue.

Top Right.png

On other browsers you just log in and are ready to take calls.

Screen Shot 2020-03-13 at 21.12.24.png

You can change your status for times when you cant take calls. You would typically make yourself busy when you go to lunch or attend a meeting for example. 


Cisco Jabber delivers voice and video calls, voice messaging. NB: Prior to using this application, you must have the ability enabled for your account by logging a call through the IT service desk.

Click for support using Jabber

Loan Equipment for Staff

During the Covid –19 Lockdown, IT Services are providing suitable PC equipment on Loan to staff and Students, in order to carry out their day to day role, or for Students who wish to continue with Course Assignments,. This will be authorised by your IT Co-ordinator/ course leader once approved by your Department/Faculty a POB (support call) request will be logged with the IT Service Desk, who will then handle your request.

If any information needs clarification or further detail you will be contacted, and your request put on hold, so do please include as much detail as you can.

On collection/delivery of the equipment you will be required to complete and submit the online loan form.

Faculty owned devices, please submit your request to your Head of department who will approve/authorise for you to attend site and remove kit from your desk at a scheduled agreed time.

Collection - You will be required to complete and submit the online loan form prior to leaving the university.

Delivered to you by USW -

You will be required complete and submit the online loan form

within 2 hours upon receipt of the delivery.