Troubleshooting common account problems

Troubleshooting using SSAA (Self-service Account Admin) – University account access

If you are having problem accessing your University account this could be due to a number of reasons:

  • You have entered an incorrect username.
    • Staff: you will have been advised of your username at induction.
    • Students: your username is your student enrolment number: it is an 8-digit number that can be found on your Student ID Card.
  • You have entered an incorrect password, or it has expired, as happens automatically every 120 days. Please visit SSAA to reset your password.
  • Your account may be locked due to multiple invalid login attempts. Please wait 20 mins and try again.
  • Your account has been disabled for curriculum reasons and you need to contact your Faculty’s student admin team for further assistance. (You will also be warned of this when attempting to reset your password through SSAA )
  • Your account has been disabled for finance reasons and you will need to contact the finance team for further assistance.(You will also be warned of this when attempting to reset your password via SSAA )
  • Your account has been disabled for security reasons and need to contact IT Services Customer Support for further assistance.(You will also be warned of this when attempting to reset your password via SSAA)

If you would like assistance in respect of any of these areas please contact IT Services Customer Support on +44 1443 482882 or via the Point of Business system