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IT Customer Support - Our service standards
be available to help you throughout our advertised
answer your telephone call within 5 rings (15 seconds).
acknowledge your IT support request within 2 hours of receipt.
How did we get on with meeting our targets as listed above? (12 months to December 2017)
Full services were provided for the hours specified,
of your calls within our target of 15 seconds. (95% were answered within 30 seconds).
of IT Support requests received within 2 hours of receipt.
How many times did we hear from you? (12 months to December 2017)
Number of telephone calls received by the IT Customer Support Team :
Total number of IT support requests resolved by the IT Customer Support Team :
Total number of IT support requests resolved by IT Services Department as a whole :