Dealing with phishing Emails

When you find yourself in receipt of an unsolicited email requesting any kind of personal or sensitive information about you or your accounts, we would recommend you follow the steps below just to double check that the email is genuine.

Double check the email address that the email was sent from.

Many scam emails will come from an address which will only look genuine at a quick glance. Emails from University of South Wales support teams for example, will only come from @southwales.ac.uk addresses.

Check links contained with the email.

It is very easy for some hackers to make a link look like it is directing you somewhere else at first glance, and what looks like a link to www.southwales.ac.uk for example could actually be directing you to a fake website. If you hover your mouse over the link, it will tell you exactly where the link really goes. If you don’t recognise the site, don’t click the link.

Learn to recognise dangerous attachments.

Spammers will also try to con you into opening fake attachments which may contain virus’s. To do this they will attach files which are named like a different type of file. For example they may name a file “document.pdf.exe” In some email clients the file name will appear as if the file is a PDF document, even though it is actually a program. However you should find the icon for the document looks completely different to the icon you would normally expect for that kind of document.

And finally, if it looks suspicious, it probably is.

If you are concerned about the contents of an email you have received, the IT Services Support team will be happy to help you determine if an email is genuine or if it can be deleted as spam. Please contact us on ext 82882 or via the Point of Business system