IT User Services

The IT User Services division is focused on providing IT advice and support for the University community.

Our role encompasses:

  • the provision of IT support by phone and online
  • setting up computer desktops (PC, Mac or laptop)
  • managing the development and security of the desktop
  • supporting open access and teaching computer labs
  • maintaining the classroom audio-visual requirements
  • providing technical specialist support at our Cardiff campus
  • offering support for our 'Bring Your Own Device’ (BYOD) initiative
  • supporting development of resources for online delivery
  • a range of media services including production and videoconferencing

Paulette Makepeace
Assistant Head, IT User Services

IT User Services Organisational Chart