Getting Support

Image promoting the Point of Business online IT support service


  • Purchasing — discounts and guidance on procuring hardware and software
  • IT Co-ordinators — faculty and department contacts (note: staff access only, via The Hub)

Making the Connection

  • Use your own device — advice and guides on setting up personal devices to use university systems


  • Activating or resetting your password — if you’ve forgotten the old one. Also, you will be prompted to do reset your password at least once a term, to maintain the security of your account.


IT account admin icon

Your IT Account (SSAA)

Update your password etc

Log a call online icon

Request support online with POB

Log a call for First Response

Cashless Campus icon

Cashless Campus

Your online payment system

Eduroam wi-fi icon

WI-FI: Eduroam

Connect to our wireless internet

Anti-virus icon

Protect your computer

Links to anti-virus software

BYOD icon

Use your own device/BYOD

Laptops, smart phones, tablets