IT Customer Support

IT Support is provided by face to face, by telephone or online. Wherever possible the aim is to resolve your query as quickly as possible by providing you with supportive information, remoting into your machine to fix a problem or by scheduling a visit to your desktop.

All contacts are managed by a call management system and you can track your call progress online via our Customer Service Centre Customer Service Centre (CSC).

There are several ways in which you can get IT Customer Support.

All Campuses: Cardiff, Glyntaff, City (Newport) & Treforest

On-line support

You can raise your enquiry through the Customer Service Centre, our online system: Customer Service Centre

On-line 'How to…’ guides

You can view and download our on-line guides covering a wide range of subjects in an easy to follow format: Using-IT guides

In person
  • Cardiff – Helpdesk in the Library in Atrium Building.
  • City (Newport) – IT Helpdesk in the Library in City Building.
  • Glyntaff – GTEM022 IT Services office, Elaine Morgan Building.
  • Treforest – The IT Helpdesk in the Library and Student Support Centre.

extension 82882 (internal)
+44(0) 1443 482882 (external dialling)

Service Hours

Details of when we are available to help users can be found on our Service Hours webpage.