Communication Services

A key aim of the University Information and Technology Strategy is to:

“Provide an ICT infrastructure that enables high quality learning, social and professional experiences for all students, staff and partners.”

All services are delivered in conjunction with IT Service Level agreements and IT Security Policies.

Communication Services are made up of several elements:


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The Telecoms Services Team undertakes the development, management, monitoring, service improvement and maintenance of the University’s fixed and mobile telephone infrastructures and associated telephony services.

The service covers all university sites with over 4,300 active telephone extensions in a mix of traditional and IP-based handsets, and over 350 mobile phone devices. The team’s associated telephony services include Voice Mail, Call Logging, Recharge Billing, Directory Services, Blackberry Enterprise Service and Automated Call Distribution.

Web and Video Conferencing

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The University of South Wales has several types of videoconference facilities, both studio-based and desktop, with the benefit that you can mix studio and desktop bookings, to include external conference participants.

The underlying services and bookings to the above are provided by JANET Videoconferencing Services (JVCS) and the studios are maintained by the Welsh Video Network (WVN). To perform a booking, there is a JVCS booking page. Anyone can manage their own bookings, but you have to register first. Information and documentation specific to JVCS can be found at the JVCS homepage.

If you would like information on the use of the JVCS desktop client, there is a User guide which explains how the desktop videoconferencing service works. There is a checking page and installer for the JVCS Desktop Client. In addition, WVN has a homepage which contains information and guides, especially to the studio equipment.

Agile/Mobile Working

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We provide staff users with the ability to access their desktop remotely from outside the University network. Guidance to do this can be found on our Home access pages. In addition, to enable the 24/7 access to this service we provide a PC Wake up service (Wake on Lan – WOL) to allows staff to ‘switch-on’ their pc at any time.

Wireless incl Eduroam

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The University provides campus-wide internet and wireless network services free to staff, students and authorised guests offering a flexible way to access online resources across the University campuses.

Contacting the Service